Doll Beauty_Heart_Logo_Pink
Doll Beauty_Heart_Logo_Pink

Returns Policy

We will refund or exchange an item if returned to us within 14 days from delivery. The item must not have been used or any seals broken on the product. If you receive a damaged/faulty item you must notify us in 7 days.

Please note; Our lashes are handmade with love, therefore each one can be slightly different; this would only be minor though. Please note this is not a fault but part of the unique lash assignment of individual hair by our Dolls.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@dollbeauty.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@dollbeauty.com and send your item to:

Doll Beauty
PO Box 138
Heywood
OL10 9BH

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

Doll Beauty
PO Box 138
Heywood
OL10 9BH

Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO” and you CLEARLY write “RETURNED GOODS” on the customs form and the parcel itself as we will not accept parcels that incur duty charges.

Doll Beauty do not pay returns postage unless an item is the wrong item or faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.